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REFUND POLICY

Refund Policy – The Goods Creations

At The Goods Creations, we are committed to delivering high-quality laser-cut metal wall art, custom wedding signs, personalised home décor, event signage, and unique gifts. We want every customer to be completely happy with their purchase, and we stand by the craftsmanship of our products.

Please read our Refund Policy carefully before placing your order.

Custom-Made & Personalised Orders

  • No refunds or returns are available for custom-made metal wall art, personalised wedding signs, or bespoke décor pieces, as these are handcrafted to your specific size, design, and colour preferences.

  • If your custom laser-cut sign or personalised gift arrives damaged or with a manufacturing fault, please contact us within 7 days of delivery.

  • Include photos and a description of the issue, and we will arrange a repair, replacement, or store credit where appropriate.

Non-Custom & Ready-Made Products

  • Refunds or exchanges are available for non-custom décor items if returned unused and in their original condition within 14 days of delivery.

  • Return shipping costs are the responsibility of the buyer unless the product arrived faulty or damaged.

Damaged or Faulty Items

  • If your metal wall art, wedding signage, or home décor arrives damaged during shipping, you must notify us within 7 days.

  • Please provide clear photographs of the item and packaging so we can arrange a replacement, repair, or store credit at no extra cost to you.

Order Cancellations

  • Orders can be cancelled within 24 hours of purchase for a full refund.

  • After this time, production on your custom décor may have started, and cancellation may not be possible.

How to Request a Refund or Exchange

  1. Email creations.thegoods@gmail.com with your order number, photos (if applicable), and the reason for your request.

  2. Our team will review your claim within 2–3 business days and provide instructions for next steps.

Important Notes

  • All laser-cut aluminium and steel products are quality-checked before shipping.

  • Slight variations in colour, powder coat finish, or metal texture are normal and part of the unique handcrafted process — they are not considered defects.

  • Refunds will be processed to your original payment method within 5–10 business days after approval.

The Goods Creations – Custom Laser Cut Décor Specialists
Website: www.thegoodscreations.com
Email: creations.thegoods@gmail.com
Phone: 0444 515 195

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